Making a referral is simple, and it doesn't commit anyone to anything. Whether you're ready to submit full details or just want to ask a question first, we're here to talk it through.
You don't need to be a professional, and you don't need all the answers yet. A referral can come from anyone close to the situation.
You know your child or loved one best. You can refer directly, any time.
We work closely with local authority and social care teams on referrals and reviews.
Including hospital discharge coordinators, nurses and GPs referring for complex needs.
Adults can refer themselves directly, no professional referral needed.
Share as much as you can below. It's absolutely fine if some details aren't confirmed yet. We'll fill in the gaps together.
Our referrals team reviews every submission promptly and will contact you to discuss next steps.
All information submitted is treated with strict confidentiality in line with data protection requirements.
Call us once our phone lines are connected, or email referrals@milliescs.com directly, no form needed.
Fill in the form above with as much detail as you can. It's fine if some information isn't final yet.
Our referrals team reviews and gets back to you, usually within one working day.
We arrange a visit to understand needs fully and answer any questions.
A tailored plan is agreed and consistent, trained carers begin support.
Safeguarding sits behind everything we do. Any information shared with us, whether in a referral form, a phone call, or an initial conversation, is handled confidentially and in line with UK data protection law, and is only ever used to help us understand and meet the needs of the person being referred.
If a referral raises an immediate safeguarding concern, our team is trained to recognise it and will always act appropriately and quickly, working alongside the relevant local authority or safeguarding board. You will never be judged for asking a difficult question or raising a concern. That's exactly what we're here for.
As a social worker, I've found Millie's easy to work with and genuinely responsive. Referrals are handled quickly, with real care taken to understand the person behind the paperwork.
No, share whatever information you have. If a diagnosis or formal care plan isn't in place yet, we can still start the conversation and work out next steps together.
Absolutely. Select "Not sure" on the form, or just give us a call. We'll help you work out the right fit during the initial conversation.
Yes, family members, social workers and healthcare professionals can all refer on behalf of someone else. We'll always involve the person being referred (and their family) as early as possible.
You don't need to fill in the form to talk to us. Email referrals@milliescs.com and a real person will get back to you (phone lines connecting soon).
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